Privacy & Data Protection Policy – Chillax Travel Co., Ltd

This Privacy & Data Protection Policy explains how CHILLAX TRAVEL Co., Ltd (“Chillax Travel”, “we”, “our”, “us”) collects, uses, stores, protects, and discloses personal information obtained through the website https://www.chillaxtravel.com (“Website”).
All personal data is processed in accordance with applicable data protection laws, including the Turkish Personal Data Protection Law (KVKK) and internationally recognized privacy principles.

By accessing our Website or using our services, you acknowledge that you have read, understood, and agreed to this Policy.

1. Information We Collect

Chillax Travel collects personal information at two primary points:

A. Information Provided During the Ordering/Booking Process

This includes:

• Full name
• Physical/residential address
• Email address
• Phone number
• Payment-related data (processed only by the bank, not stored by us)

This information is required for:

• Completing bookings
• Sending confirmations
• Managing tour operations
• Customer support
• Legal obligations

B. Non-Personal Information (Automatic Collection)

We routinely collect statistical and technical data through:

• Web logs
• Cookies
• Web beacons
• Analytics tools
• Third-party service providers

This information is not linked to any identifiable individual and is used solely for:

• Improving website performance
• Enhancing user experience
• Analyzing traffic and navigation patterns
• Suggesting relevant products or services

2. Use of Personal Information

Chillax Travel uses personal information only for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Delivering bookings and arranging tours
• Sending essential communications regarding reservations
• Providing customer service and operational updates
• Maintaining legal and financial records
• Sending promotional messages only if the customer opts in

We do not sell, rent, trade, or otherwise transfer personal data to third parties for marketing purposes.

3. Opt-Out Rights

Customers have the right to opt out of non-essential communications at any time.

You may opt out by:

• Clicking the unsubscribe link in our emails
• Sending a request to info@chillaxtravel.com

Essential communications related to your booking cannot be opted out of, as they contain important operational information.

4. Third-Party Service Providers

We may share booking-related information only with authorized service providers strictly for operational purposes. These include:

• Credit card processing institutions (VakıfBank A.Ş.)
• Tour operators and partners related to your booking
• Customer support systems
• Technical service providers supporting website infrastructure

These third parties are contractually obligated to use the information solely for fulfilling your order and are prohibited from using it for any other purpose.

5. Legally Required Disclosure

We may disclose personal information:

• When required by law
• To comply with a judicial order, legal process, or government request
• To protect our legal rights, property, or safety
• To enforce our Terms & Conditions

6. Contests, Promotions & Drawings

From time to time, Chillax Travel may host contests or promotional events.
If participation involves a third-party sponsor, customers will be informed before entering the contest.
Participants may choose whether to share information with such sponsors.

7. Payment & Transaction Security

All transactions are handled using our Secure Server (SSL encryption).

• Credit card data is not stored or processed on Chillax Travel servers.
• All payments are processed securely through VakıfBank A.Ş., and customers are automatically redirected to the bank’s secure payment page.
• Sensitive information does not appear in confirmation messages or emails.

This ensures the highest level of financial data protection.

8. Updating Your Information

Customers may request updates or corrections to their personal information by:

• Emailing info@chillaxtravel.com
• Contacting our customer service team directly

We may request identity verification for security reasons.

9. Data Protection & Security

Chillax Travel implements advanced administrative, technical, and physical safeguards designed to protect customer information, including:

• Encrypted data transmission
• Restricted access to authorized personnel only
• Secure internal systems
• Regular security reviews and updates

We retain personal data only for as long as required to fulfill operational, legal, and financial obligations.

10. Cookies & Tracking Technologies

Our Website uses cookies to:

• Improve navigation
• Personalize user experiences
• Analyze traffic patterns
• Optimize website performance

Users may disable cookies via browser settings, though some features may not function properly.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate and up-to-date information
• Ensuring correct pickup and meeting point details
• Regularly checking email for booking updates

Chillax Travel will not be responsible for:

• Missed pickups due to incorrect information
• Delays caused by inaccurate customer data

No refunds will be issued in such cases.

12. Changes to This Privacy Policy

Chillax Travel reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on:

• This Privacy Policy page
• The website homepage (if significant)

We encourage users to review this Policy periodically to stay informed about how their data is handled.

13. Contact Information

If you have questions or wish to exercise your data protection rights, please contact us:

CHILLAX TRAVEL Co., Ltd
Oludeniz Mahallesi, Ataturk Caddesi No:142/A
Ölüdeniz – Fethiye / Turkey
Tel: +90 533 513 82 28
Email: info@chillaxtravel.com